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Marketing Edge » Vespa

Social networks and analyzing their audiences

Thursday, October 25th, 2007

Time 14:43

OK, let me put social networks into some kind of perspective so those that have a life beyond the Web can appreciate the concept:

So you’re having a baby. I understand, having five children myself, that women get together for a baby shower and talk about baby stuff. That stuff might include some of the experienced mothers sharing the joys of an early epidural or the sense of victory they have when scoring a great sale at Baby Gap. It could also be the expectant mother asking about C-sections or the complications of having twins. (Tell me about it: I almost fainted when I heard we were getting two for the price of, well, eh…two.)

Now those same conversations and more are taking place both down the street and on the Web at sites like Real Savvy Moms. This site also includes medical experts taking mothers questions and — oh, yes — plenty of things to buy, if necessary.

Those babies grow up, and drive cars, and go out well too late at night. And when they do (in Minnesota’s Twin Cities) they share their experiences (well, not all of them, but just the ones they want to share) at Vita.mn. The site is a networking hub of sorts for night life, culture and entertainment. And of course, the concept is that a restaurant, band, theatrical play, etc. that is recommended is worth experiencing. It’s true: “Everybody is a critic.”

And if you thought you have seen it all, there are 448 members of the Handbell community on Ning.com. (You need to be invited to be a member; those who don’t play handbells need not apply.)

Emarketer.com has an interesting report by Comscore showing that heavy users of social networking sites are heavy users of online retail Web sites. It describes the top 10 categories of products that are most active among online retail users of social networking sites (which proves you can lead a horse to water).

Give me more social networking

If you wish to drink more social networking water, then consider Blog World and New Media Expo, November 7-9 in Las Vegas. Excellent line up all three days, and there’s also a two-day conference package.

The variety of tracks lets attendees focus on a clear path to greater understanding, whether it’s the early-adopter jumping into the medium with both feet or the skeptic that is just trying to figure out what all this stuff means for their next marketing management meeting. Give a look-see.

If you are going, ping me at amaruggi@providentpartners.net and perhaps we can get together. You know, socially.

Join Me at Blog World Expo

How do I reach all of these social networkers?

Lotame (LOW-tuh-mee) is one way. Lotame calls its audience analytical technology “Crowd Control.” The interview in this podcast with Lotame’s president, Andy Monfried, highlights how advertisers can reach users of social media sites within the topic areas important to both advertiser and user. After all, that’s the beauty of how technology and communities are progressing: It’s offering information to a person who is more likely to value that information as a enhancement to their knowledge base instead of considering it a chunk of time to be Tivo’d from their mind — if, in fact, it even made it that far.

Profiling can be a good thing, even for the consumer. Crowd Control can show the degrees of interest in a user’s participation with information and social sites of a certain topic and, like magic (well, kinda), more information is presented that the user values. This technology is best suited for midsize and large enterprises. Lotame’s Web site is directed to publishers and advertisers.

“Don’t Touch That Dial!” Becomes “Upload That Video!”

Thursday, October 11th, 2007

Time 17:04

Many companies are trying to understand how forms of social media can be applied to achieve their business and branding objectives. This podcast features two examples of the successful use of social media and user generated videos.

On this episode of the Marketing Edge, we feature Vespa scooters’ Go Green Challenge and the UPS new product launch of Delivery Intercept. We also provide some of the elements of these very different campaigns that may help other companies determine whether they have the chance for a successful social campaign.

The technology platform used in these two cases is Vsocial www.vsocial.com . To me Vsocial is a video platform that is on the opposite end of the spectrum from YouTube. It is structured for businesses to host a video generated campaign as a complete web-based platform or with developer APIs so agencies can create the custom experience for those engaged in their campaign. Provident Partners has a vSocial site at http://www.vsocial.com/user/?d=144923

The agency work featured here is Matrixx Pictures for Vespa’s Go Green Challenge and Lbi Atlanta that created the UPS Delivery Intercept program. Side mention here, Archie Manning (old school) Peyton Manning’s dad, is the spokesperson for the Delivery Intercept program. Script and copy writers should listen to Archie’s segments, the writing is outstanding.

What Makes These Good Campaigns

Here is a general list of criteria for these two examples that I believe companies can use to evaluate their audiences as they consider similar types of campaigns. Let me underscore, these are general profiles of an audience. In some ways even trying to put people in categories goes against the grain of social media and 1-1 marketing, nonetheless, marketers like to have some semblance of structure as we describe the market we are seeking to attract. So here goes.

The Vespa campaign audience I categorize as Creative and Socially Conscience. This includes people who may be in areas including:

  • Design
  • Editing
  • Video Producing
  • Writers
  • Musicians
  • Government
  • Politics
  • Volunteer Organizations
  • Science
  • The creative type of audience is more likely to participate when the campaign involves producing something from scratch or interpreting a situation. Some may be in it for professional exposure so incorporating a set of judges known in that craft is also helpful. These types of campaigns involve lots of work and time on the part of those producing the content.

    The UPS Delivery Intercept campaign is what I call Naturally Occurring

    These are events that are part of everyday life and as such are likely to be recorded. This audience is participating for fun, hobby, 15 minutes of fame, and being part of a group.

  • Travel
  • Sports
  • School functions e.g. plays, band, etc
  • Family/Home
  • Hobbyists (this is any type of hobby with the premise being show off your hobby e.g. classic car enthusiasts)
  • In this category, there is less burden on the participant to be creative in building a storyline and requires less production skills. Their submission is a chronicle of an event that is potentially appealing to a similar audience. These are the characteristics of the Delivery Intercept program. In many cases, successful campaigns also have some recognition and reward, whether it is prize money for the winner or a charity of the winner’s choice.

    Comments Bring Good Things

    Remember any comments to this blog or emails to marketingedge@providentpartners.net will result in a food item contributed to a food shelf in St. Paul, MN. Also did you listen to the opening minutes of this podcast for the movie quote question? If you are the first two listeners to submit the correct answer you will win a $10 gift certificate to Subway, so quick hit the play button and send your email answer. What can I say, we like to see people satisfy their hunger.