Time 20:22

Tiki Bar TV is one of the most popular vidcasts. This wonderful comedy short-form with colorful characters and a winning drink recipe at the end of every show is an excellent example of great work in this new genre — one in which marketers can access a community of fans. The show, available wherever podcasts are distributed, also has a delightful Web site with excellent tie-ins to merchandise, drink recipes and plenty social media uses, including MySpace badges, a forum and live chat elements.

Tosca Musk of Musk Entertainment is the producer of Tiki Bar TV. Tosca says as a business, this form of art, vidcasting, is still finding its way. Tiki Bar is creative from the business side as well by having excellent main characters and adding other interchangeable characters to keep the show fresh.

As a marketer I look at the show and Web site as a package, with plenty of places to support the art form (as a sponsor/underwriter), contribute valued information (drink recipes, good combos and bad, Tiki Bar food recipes), co-branded merchandise…well, you get it: There’s plenty for a creative mind to play with.

We didn’t discuss this in the podcast, but could there be product character appearances, such as a cameo from Captain Morgan? We do touch on how this kind of package will allow innovative advertisers and businesses to create information (I purposefully did not use the word advertising) that is less disruptive and more constructive.

In the podcast we chat with Jeff Macpherson, the director of Tiki Bar. He believes this genre is also outstanding for actors to create unprecedented relationships with their audience members. Because of the Web platform, these characters seem so much more approachable, and as Jeff says, “We are more approachable!” They even invited me over for a drink.

And yes, as a special treat we even get a couple of questions in with the good Dr. Tiki himself. So sit back, get a drink and enjoy this episode of the Marketing Edge.

Tiki Bar does have a Wikipedia entry.

Lead characters:
–Jeff Macpherson as Dr. Tiki
–Kevin Gamble as Johnny Johnny
–Lara Doucette as Lala

If you are one of the first three people to e-mail me at marketingedge@providentpartners.net, I’ll get you a Charooba Tiki Bar Mug.

Thank you to Valeria Maltoni, the Conversation Agent, for interviewing me on social media and journalism last week for her blog. The profession of journalism has changed considerably since my days in front of the camera and the mic. (early & mid 80s if you must know) Now, the web makes every medium - multimedia. One of the most compelling and brilliant video news packages was produced by the New York Times, with writer Manny Fernandez and videographer Brent McDonald . The piece was called Johnny’s Cave.

Even in these changing times, the venerable newspaper of the country’s largest city still carries these words on its masthead “All the news that’s fit to print.” The fact is, as the multimedia desk as grown from a small pilot to a full fledged news desk under the direction of Martin Nisenholtz, the Sr. V.P. of Digital Operations, the more appropriate maxim is all the stories that can be told.

The New York Times with its multimedia capability and blogs, are becoming the real-time diary of a city and a nation. They are giving life to video stories that are suffocated by the time constraints of television. Take a moment here to realize that a newspaper may now be in a better position to tell video stories, than standard television. On the other side of this medium divide, television stations are asserting their multimedia assets and driving traffic to their websites.

The financial prize is tapping into dollars non-existent prior to video the web, the Star-Tribune newspaper is taking ad dollars from television stations for video ads. More on this from radio and broadcast consultant Mel Taylor.

The application for companies in these changing times is to evaluate your stories for their strongest appeal. If you have a visual story, you can tell it to a monthly magazine and give them access to the visual elements. You can enhance a printed news release with audio or video components tied back to a website or if you are that daring, consider a full fledged social media release, but that is a topic for another post

Tomorrow I’ll address the issue of social media as more a movement and less a market, which was another theme the Conversation Agent got me going on and was commented on the Jump in the Pool

Chris Heuer points out how an enterprise wiki building company, Social Text, has in its product plan that their product will be produced in conjunction with its customers. This is a change from business plans of old. Heuer is eye-opening in this presentation. Why? Because the net result of such a product development paradigm over the long term, is happier clients, a more innovative future, and products that are driven by demand.

I realize in the busy days of a corporate marketing exec, having been one, that you want a turn-key solution. But in this social media landscape, there is no template formula. There are tools that make the job of working within the social media space efficient, but there is no quick fix for engaging in conversation. That takes time.

Marshall Kirkpatrick talked about podcasting as being a medium that will continue to grow. “My dog loves podcasts,” he exclaims. No he doesn’t have smarter dogs that listen to them (or do you Marshall?). He just listens to podcasts while walking the dog.

Audio is the medium that gives you time to think and the convenience of being passive. It’s a beautiful thing for communicating in a variety of circumstances.

Paul Dunay, on the panel about how to integrate social media into your marketing mix, focused on wikis and has some keys to look for. I’m paraphrasing here; Paul, clarify in comments if you need to.

• It should be two-way dialogue
• Shared opinions are good things
• Wikis can help engage early adopters and encourage thought leadership
• Starting internally with a wiki can build a foundation for your external-facing social media tactics
• Bring in IT at the beginning of the project discussion to get their buy in and expertise

Maggie Fox, on the same panel as Dunay, highlighted Mozilla’s launch of Firefox. Mozilla leveraged its users, which exponentially expanded the marketing department by essentially creating a suggestion box that generated both good ideas and advocates for the product — a winning combination for Firefox. It went from 0 percent market share in 2004 to more than 35 percent market share in September 2007.

The panel also included Tom Gerace, CEO of Gather.com, and Andy Beal, contributor to the Marketing Pilgrim blog.

As I listened to this excellent panel, it struck me that there are several parallels between being a corporate marketer and the job of communications strategy for a political candidate or public policy initiative.

Social media, by definition, requires:

• Listening to constituents (or customers or prospects)
• Responding (or not) to critics
• Communicating and building supporters
• Taking into consideration the larger environment in which the company and its communications initiatives exist

I remember when I was in Washington, D.C., as press secretary for the Republican National Committee. The radar was always listening for critics, and the supply lines were always full of talking points to funnel the grassroots support network.

Today’s social media campaign should go through a similar process of thoughtful messaging and coalition (community) building, with an abundant portion of patience to listen, and sensitivity to provide timely and responsible responses.

Mobile post sent by AlbertMaruggi using Utterz.  Replies.

This is a neat little tool that we are testing to post audio files on the fly. Utterz allows me to call a number record, then post the file privately or like we did here publicly. There is also a profile of all your Utterz at the Utterz site www.utterz.com - Here is my profile.

Time 17:04

Many companies are trying to understand how forms of social media can be applied to achieve their business and branding objectives. This podcast features two examples of the successful use of social media and user generated videos.

On this episode of the Marketing Edge, we feature Vespa scooters’ Go Green Challenge and the UPS new product launch of Delivery Intercept. We also provide some of the elements of these very different campaigns that may help other companies determine whether they have the chance for a successful social campaign.

The technology platform used in these two cases is Vsocial www.vsocial.com . To me Vsocial is a video platform that is on the opposite end of the spectrum from YouTube. It is structured for businesses to host a video generated campaign as a complete web-based platform or with developer APIs so agencies can create the custom experience for those engaged in their campaign. Provident Partners has a vSocial site at http://www.vsocial.com/user/?d=144923

The agency work featured here is Matrixx Pictures for Vespa’s Go Green Challenge and Lbi Atlanta that created the UPS Delivery Intercept program. Side mention here, Archie Manning (old school) Peyton Manning’s dad, is the spokesperson for the Delivery Intercept program. Script and copy writers should listen to Archie’s segments, the writing is outstanding.

What Makes These Good Campaigns

Here is a general list of criteria for these two examples that I believe companies can use to evaluate their audiences as they consider similar types of campaigns. Let me underscore, these are general profiles of an audience. In some ways even trying to put people in categories goes against the grain of social media and 1-1 marketing, nonetheless, marketers like to have some semblance of structure as we describe the market we are seeking to attract. So here goes.

The Vespa campaign audience I categorize as Creative and Socially Conscience. This includes people who may be in areas including:

The creative type of audience is more likely to participate when the campaign involves producing something from scratch or interpreting a situation. Some may be in it for professional exposure so incorporating a set of judges known in that craft is also helpful. These types of campaigns involve lots of work and time on the part of those producing the content.

The UPS Delivery Intercept campaign is what I call Naturally Occurring

These are events that are part of everyday life and as such are likely to be recorded. This audience is participating for fun, hobby, 15 minutes of fame, and being part of a group.

In this category, there is less burden on the participant to be creative in building a storyline and requires less production skills. Their submission is a chronicle of an event that is potentially appealing to a similar audience. These are the characteristics of the Delivery Intercept program. In many cases, successful campaigns also have some recognition and reward, whether it is prize money for the winner or a charity of the winner’s choice.

Comments Bring Good Things

Remember any comments to this blog or emails to marketingedge@providentpartners.net will result in a food item contributed to a food shelf in St. Paul, MN. Also did you listen to the opening minutes of this podcast for the movie quote question? If you are the first two listeners to submit the correct answer you will win a $10 gift certificate to Subway, so quick hit the play button and send your email answer. What can I say, we like to see people satisfy their hunger.

Time 14:09

You have to love a good headline, one that makes you curious enough to read further. Let’s hope this one worked. In this podcast, we’ll look at nine lessons I’ve learned by running my own business for six years and consulting with dozens of others on their marketing and communication strategies. I learned by keeping my eyes and ears open to the following:

1) what is working and not working in marketing tactics
2) what the Web rewards in terms of search results and attention (like in the blogosphere)
3) what business leaders value and how that affects a marketer’s day

We are grateful to our listeners and the bloggers that have recognized the Marketing Edge among the top business podcasts. Jeremiah Owyang of the Web Strategy by Jeremiah blog, for example, recently included us on an impressive list of marketing podcasts. Thanks. And our listeners have kept us in the top podcasts on iTunes Business, Management and Marketing — last time I looked, #1 when you search for “marketing” in the podcast directory.

The Marketing Edge also made Small Business Trends Radio’s list of the top 100 small-business podcasts. Small Business Trends Radio is a comprehensive program that covers the spectrum of business issues from finance to marketing, hiring to sales.

Here’s a summary of the lessons learned:

1) Be mindful of cash flow, regardless of the size of your company. Whether it is a large corporation’s line item on a marketing budget or the cash on hand for a small business, cash is king, and everyone wants to spend their money as effectively as they can.

2) Document all of the information your company or clients — and all of their audiences — value. Customers, prospects, investors, media, analysts, and social-network communities are all potential audiences that can affect the company’s brand perception, sales and exposure. Once you know what they value, you can deliver it with frequency. I know you know what it is, but have you written it down, placed it where you can see it everyday?

3) Speed, relevance and change are what Web 2.0 values and rewards. Produce content that meets at least two of these criteria and you’ll do well. When things change that are part of your audience’s world, you should be a part of it somehow.

4) We are a transmedia species –- translation: people learn differently. We like to convert what we take in and reprocess what we put out. We like to share things we learn or contribute our own individual ingredients to what we learn. This all means that you need to use every medium that helps you tell a powerful story. Video, if you are showing the complexities of a new product or the emotional impact of a wonder drug for patients and their families. Audio, if you want to engage someone usually while they are doing something else. Print, if they need to scan, review or analyze.

All comments will results in a food item to be donated to a local charity.

Our Marketing Edge podcast made the list of “100 useful, informative podcasts for small business owners and entrepreneurs,” as assembled by the good folks at Small Business Trends Radio.

The China Business Podcast, from Technomic Asia, a client of ours, also made the list.

I spent most of the week in the New York metro area, first speaking on a panel on the issue of podcasting and blogging at the Business Smart Tools conference in Stamford, Conn., then reporting from the Streaming Media East conference in Manhattan.

Loathe the name podcasting, even though it is accepted as new word in the dictionary. Judging by some of the questions that are prevalent at these conferences, marketers may do well to not use words like “podcasting” when trying to present the idea to management.

The concept may better be positioned using terms like audio, radio, video, or something a bit more retro. I highlight some other ways to describe this wonderfully mislabeled medium in this podcast, er…Marketing Edge show.

I also spent some time at the Streaming Media East show, which was excellent. One of our clients unveiled a fun new presentation tool called Proclaim, which is one of the reasons that brought me to the show.

While there I listened to a great keynote from Martin Nisenholtz, senior VP of digital operations at the New York Times Company. He discussed how bloggers complement journalists, not replace them. Bloggers will continue to act as self-appointed watchdogs of the media, and as traditional journalists increasingly join the blogosphere, it becomes easier for the average Jane or Joe to become part of the news conversation.

Publications will continue to add more multimedia content to their Web sites. “All the news that’s fit to print” at the New York Times takes on a new meaning with the limitless space of Web site, and it also has a way to capture your heart. Check out the Manny Fernandez piece called “Johnny’s Cave.”

This piece shows how powerfully video can tell a story, and with a writer like Fernandez weaving the thread, it simply leaves you numb. This is journalism at its finest.

Sharing is good: It’s the only way to do it in this era of social media. Go ahead. Be social.

Here are links to the video services I mentioned in the podcast:
Brightcove
Feedroom
YouTube

We invite your comments. For each comment we get, we’ll donate a food item to a local food shelter.

Podcast length: 9:38

Deloitte –- you may also know them as Deloitte & Touche –- is a global business consulting firm with deep expertise in audit, tax, consulting, financial advisory. Its main asset is knowledge, and it has an integrated approach to how it distributes that asset.

In this Marketing Edge segment, you’ll meet Pat Harkin, national director of marketing for Deloitte Tax. Here is a marketer who combines traditional communications theory with new technologies that embrace his client base, using Deloitte’s greatest asset: knowledge. That knowledge gives the firm’s clients the confidence to move forward toward their business objectives.

As you’d expect, a conservative consulting practice like Deloitte is not Twittering away its assets or blogging just because it can (although they do have some blogs, like its Women’s Initiative WIN Blog).

Deloitte is, however, implementing audio and video formats in a controlled environment, guiding its viewers, readers and listeners through the shoals of their areas of expertise. Deloitte also implements several RSS feeds. One of their podcasts is called Deloitte Insights.

Also in this podcast, the Marketing Edge is giving away a copy of Seth Godin’s new book, The Dip. It’s not available yet, but we’ve pre-ordered and you can learn more about the book at www.squidoo.com/theDipBook.

Why do you want The Dip? It will help you figure out if you can quit what you are doing now and pursue a more rewarding experience. Know when to hold to ’em, know when to fold ’em. The Dip comes out May 10, and you can be one of the first to get a copy by e-mailing marketingedge@providentpartners.net or calling 651-695-0174. The first e-mail or call we get gets the book. For all other e-mails and calls, Provident Partners will donate a food item to a local food shelf (up to 100 items per month; I still have five kids to feed, too).

The idea of podcasting for business continues to grow. For those who like numbers, I’ll point you to a study by the Pew Internet and American Life Project (PDF) that shows us that 12 percent of Internet users had downloaded a podcast –- and that was back in April of 2005! The numbers for the 30-49 age range went from 10 percent in the spring of 2006 to 14 percent in August. The 50-64 age category went from 8 percent to 12 percent during that same period.

This chips away at the perception that anything with the word “pod” in it is just for kids.

Moving beyond the numbers, I believe that it is more about the benefits of the medium of audio than it is about playing the numbers game -– and Shel Holtz, another granddaddy of podcasting, agrees. So whether you are a big consumer brand like Purina or a boutique international business consultancy like Technomic Asia, chances are, you can find a meaningful, effective way to use podcasting to achieve business objectives.

In today’s conversation, Shel and I hit on some of the ways businesses are using podcasts. Good audio is a way for people to learn, have powerful experiences, and be entertained. The issue is, does a business entity have the information and skills to tell its story? One of the ways to find the answer is to attend the NewComm Forum in Las Vegas March 7-9. Shel and his “For Immediate Release” podcast co-host Neville Hobson of the marketing firm Crayon will put on a workshop on March 7, the day before the NewComm Forum actually starts, in which they’ll cover the foundation for the “how and why” of podcasting.

Other presentations at the forum will build on this foundation with examples of format styles, business cases, and how to integrate other social media, including blogs, wikis, videos, and yes, even college class projects designed to put your product in front of that demographic. My presentation will talk about that crafty tactic as used by the energy drink Bawls.

Speaking of the NewComm Forum, be sure to enter the Provident Partners drawing to win a trip to the conference, including airfare, hotel and conference registration.

Want to help out a food shelter? Contribute! Give us some feedback by leaving a comment on the blog, e-mail us at marketingedge@providentpartners.net or call our comment line (651-695-0174, extension 3). We will donate a food item for each comment we get. Thanks for listening.

Show notes:

1:00-3:00 — Podcasting 101 workshop overview and who benefits from attending

3:00-5:00 — Build vs. outsource podcasting capabilities

5:00-8:00 — Business use of podcasting

8:00-10:00 — Other business uses for audio

10:00-12:00 — How to register to win a trip to the NewComm Forum

[tags]Shel Holtz, NewComm Forum, podcasting[/tags]