Comments on: Is There Money in Communities? Interest = Success http://www.providentpartners.net/blog/index.php/2009/06/30/is-there-money-in-communities-interest-success/ The Marketing Edge, one of the longest running marketing and public relations podcasts. Mon, 06 Feb 2012 13:28:37 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: rickmahn (Rick Mahn) http://www.providentpartners.net/blog/index.php/2009/06/30/is-there-money-in-communities-interest-success/comment-page-1/#comment-145227 rickmahn (Rick Mahn) Thu, 02 Jul 2009 14:12:04 +0000 http://www.providentpartners.net/blog/?p=743#comment-145227 <strong>Twitter Comment</strong> <a href="http://twitter.com/rickmahn" title="Twitter Comment" rel="nofollow"> <div title="rickmahn (Rick Mahn)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://www.providentpartners.net/blog/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="rickmahn (Rick Mahn)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/rickmahn) no-repeat top;cursor:hand;"> </div> </a> @AlbertMaruggi Thanks Albert! A great podcast with @BryanPerson. Thanks for the mention :)<br /><br /> - Posted using Chat Catcher Twitter Comment


@AlbertMaruggi Thanks Albert! A great podcast with @BryanPerson. Thanks for the mention :)

– Posted using Chat Catcher

]]> By: imkilo (kilo) http://www.providentpartners.net/blog/index.php/2009/06/30/is-there-money-in-communities-interest-success/comment-page-1/#comment-145124 imkilo (kilo) Wed, 01 Jul 2009 21:34:05 +0000 http://www.providentpartners.net/blog/?p=743#comment-145124 <strong>Twitter Comment</strong> <a href="http://twitter.com/imkilo" title="Twitter Comment" rel="nofollow"> <div title="imkilo (kilo)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://www.providentpartners.net/blog/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="imkilo (kilo)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/imkilo) no-repeat top;cursor:hand;"> </div> </a> @msherr Apparently we made quite the impression on @albertmaruggi (mentioned on [link to post] )<br /><br /> - Posted using Chat Catcher Twitter Comment


@msherr Apparently we made quite the impression on @albertmaruggi (mentioned on [link to post] )

– Posted using Chat Catcher

]]> By: tankilo->imkilo http://www.providentpartners.net/blog/index.php/2009/06/30/is-there-money-in-communities-interest-success/comment-page-1/#comment-145122 tankilo->imkilo Wed, 01 Jul 2009 21:22:40 +0000 http://www.providentpartners.net/blog/?p=743#comment-145122 Now if only I could convince my company to actually do this :-) Now if only I could convince my company to actually do this :-)

]]> By: tankilo->imkilo http://www.providentpartners.net/blog/index.php/2009/06/30/is-there-money-in-communities-interest-success/comment-page-1/#comment-145121 tankilo->imkilo Wed, 01 Jul 2009 21:22:08 +0000 http://www.providentpartners.net/blog/?p=743#comment-145121 (Formely @tankilo here, I switched to @imkilo by the way, an artist in London using the name Tankilo popped up on the social media sites, I contacted him and his story of tankilo was better than mine, so I gave him my twitter and myspace, now that that story is out of the way): Bryan's story of Live Planet and companies building community reminds me of one more reason I love twitter so much. Twitter (or any other microblogging platform) is great because by default, every post is public. So let's say I'm an employee for ComCast (the cable company), I can just keep doing searches at http://search.twitter.com/ and if anyone mentions problems with ComCast service, I can @ them offering to help, and then follow them, then they can direct message me back with their phone # or whatever. It's like customer service where the company calls you instead of the other way around! The point of this, is that the customers aren't "going out of their way", they are just tweeting along, and we can act like someone who just came along, overheard their problem, and gets them fixed up and on their way. To me that screams "community" in that the users don't have to come to me, I'm in their neighborhood, listening to their shouts. (Formely @tankilo here, I switched to @imkilo by the way, an artist in London using the name Tankilo popped up on the social media sites, I contacted him and his story of tankilo was better than mine, so I gave him my twitter and myspace, now that that story is out of the way):

Bryan’s story of Live Planet and companies building community reminds me of one more reason I love twitter so much.

Twitter (or any other microblogging platform) is great because by default, every post is public. So let’s say I’m an employee for ComCast (the cable company), I can just keep doing searches at http://search.twitter.com/ and if anyone mentions problems with ComCast service, I can @ them offering to help, and then follow them, then they can direct message me back with their phone # or whatever.

It’s like customer service where the company calls you instead of the other way around!

The point of this, is that the customers aren’t “going out of their way”, they are just tweeting along, and we can act like someone who just came along, overheard their problem, and gets them fixed up and on their way.

To me that screams “community” in that the users don’t have to come to me, I’m in their neighborhood, listening to their shouts.

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