Time 29:33

An Open Letter to President Obama,

Mr. President, allow me to introduce you to Mr. Paul Levy, CEO of Beth Israel Deaconess Medical Center. Given your comments about health care reform in your weekly radio address yesterday, I thought you would enjoy Mr. Levy’s perspective on building a culture of improvement in health care, articulated in this Marketing Edge podcast. As one Twitter user to another, you both understand the dynamic created when leadership, ideas, and communication come together.

Mr. President, you clearly understand social media from a challenger’s perspective. Mr. Levy has had considerable practice with it in a leadership position. He’s been blogging since 2006 and has faced medical, labor and financial crises in transparent and thoughtful ways. Mr. Levy has built a culture of improvement in large part because of the shared desire among the health care professionals at BIDMC to provide quality care, to always improve their performance. They have done this by being transparent and committed to the ultimate goal of providing excellent health care. Mr. Levy believes, as I believe you do, that the status quo in health care needs to be more open to the concept of improving through a discussion of failures, the uncovering of vested interests that prevent attaining a shared goal, and a clear focus on long-term solutions that are in tune with the changes in our world.

Social media can be used as a partisan echo chamber which will produce little if any positive change. For those who want the status quo, this will be a good thing. Used in this manner, social media will die a quick death as soon as the next Shiny New Object comes along. However, in the hands of individuals in a society committed to being better, lustful for learning, and accepting of the synergy of ideas exchanged around the world in real-time by any individual, not just the ruling classes, then social media holds potential far beyond its role in health care reform.

The conversation in this edition of the Marketing Edge podcast will benefit every CEO regardless of the industry, even the CEO of the United States.

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