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Marketing Edge » Blog Archive » Social Media and the Financial Pains of Wall Street

Social Media and the Financial Pains of Wall Street

Early this morning www.twitter.com/newsgang shared this article from CNN.com about how Wall Street arrived at its financial crisis and how to avoid it in the future. It highlights how short-sightedness and incentive compensation plans contributed to taking on higher risk. Another aspect of the crisis is how financially connected we are globally.

It is a long held belief of mine that some aspects of our corporate culture, finance, and legal to name two, need to change if social media is to become integrated into America’s regular business environment. Today social media is discounted by corporate executives at worst and politely accepted as a pilot project by most others. Yes there certainly are corporate leaders like Sun, Coca-Cola, GM, Ford and others, but I don’t think I’d get an argument with the statement “social media is still in an early adopter phase in corporate America.”

The connection between the Federal bailout of international financial services firms and social media is captured in some of the elements that I believe will be part of the response to this mess. Those elements are:

1) Greater transparency and disclosure – social media loves and rewards both
2) Institutional incentives that are longer term in nature – this will allow more discussion about imperfections in a company without as much hysteria of how it will impact this quarter’s investor call.
3) Accommodations for the interconnected nature of economies – social media connects individuals from different cultures all the time, perhaps we can take this from a micro level to a broader understanding without it becoming an issue of national pride, but instead one of social growth (Robert Scoble told me this is more a wish than a reality, but I’m an optimist)

Last year at the Society of New Communications Research symposium we had several excellent group conversations about the limitations placed by the finance and legal departments on social media implementation in a corporate environment. Finance is clearly concerned about monthly and quarterly impact to stock price and other metrics within its jurisdiction. Legal is concerned with that any admission on the web, direct or indirect, of imperfection would be seized upon by a zealous trial lawyer in our litigious society.

We surely have a long way to go in addressing these cultural obstacles. As the dust settles around Wall Street, the blame assessed and the remedies constructed to prevent a reoccurrence, watch for these elements of longer-term corporate perspective incentives and greater disclosure. These characteristics will help social media advocates change a corporate culture in ways that will allow the organization to see greater benefit from social media.

By the way, the next Society for New Communications Research symposium is being held in Boston, November 14, I’m sure we’ll pick up this topic and many others, here’s the social media and PR agenda.

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This entry was posted on Thursday, September 18th, 2008 at 5:46 am and is filed under corporate blogs, corporate marketing, social media.

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3 Responses to “Social Media and the Financial Pains of Wall Street”

  1. pr-media-blog.co.uk » Blog Archive » Lessons from Wall Street Says:

    [...] least that’s what Albert Maruggi says in his latest blog posting. I like Maruggi’s boundless optimism (listen to his Marketing Edge podcast and you can [...]

  2. The Lovable Rogue Says:

    I agree entirely about the need for greater transparency about business practices. Clearly, the social media both allows and encourages enhanced levels of transparency. As mentioned though, many organisations are still failing to adequately encourage the implementation of social media within their organisations. Organisations must recognise the potential for social media as a means of demonstrating transparency to consumers. Obviously, the presence of social media alone does not represent transparency in itself; the organisation must still facilitate a culture of transparency. If user generated content is unduly censored and controlled, particularly negative content, the potentially harmful repercussions thereof outweigh the detrimental effects of failing to participate in the social media in the first place.

  3. Albert Maruggi Says:

    thanks for the comment and you are right about user content that is not monitored, transparency does not give the right to yell fire in a theater or litter a site with rumor. This is insightful and what makes you Loveable Rogue

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