Comments on: Taxes and Twitter a great combination for H&R Block http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/ The Marketing Edge, one of the longest running marketing and public relations podcasts. Mon, 06 Feb 2012 13:28:37 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Digital Marketing Agency UK http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/comment-page-1/#comment-264910 Digital Marketing Agency UK Fri, 22 Jul 2011 14:07:06 +0000 http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/#comment-264910 Social Media has definitely developed into an essential part of customer service and companies should take advantage of this. I have tried all the different methods of inquiry before (mainly email, phone and live chat) and have found responses to be extremely slow or unintelligible. Finally, with facebook and twitter we can have clear and fast communication between businesses and customers. Social Media has definitely developed into an essential part of customer service and companies should take advantage of this. I have tried all the different methods of inquiry before (mainly email, phone and live chat) and have found responses to be extremely slow or unintelligible. Finally, with facebook and twitter we can have clear and fast communication between businesses and customers.

]]> By: Domingo Prince http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/comment-page-1/#comment-222264 Domingo Prince Thu, 14 Apr 2011 20:06:35 +0000 http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/#comment-222264 Thanks for the podcast.. always find it interesting and helpful.. thanks again Thanks for the podcast.. always find it interesting and helpful.. thanks again

]]> By: Sarah http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/comment-page-1/#comment-220580 Sarah Sat, 09 Apr 2011 23:25:14 +0000 http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/#comment-220580 In a world where almost everyone goes online, it's essential for any IT company to reach out to its customers through Twitter or Facebook, I think having this arm improves customer satisfaction more than individual interaction does. With H&R Block's case, I'm certain more customers are inquiring through social media than through phone or email. In a world where almost everyone goes online, it’s essential for any IT company to reach out to its customers through Twitter or Facebook, I think having this arm improves customer satisfaction more than individual interaction does. With H&R Block’s case, I’m certain more customers are inquiring through social media than through phone or email.

]]> By: Mark http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/comment-page-1/#comment-219361 Mark Wed, 06 Apr 2011 22:54:44 +0000 http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/#comment-219361 I think we can all agree that social media marketing can be of tremendous benefit to brick and mortar businesses and from your post it appears H&R Block has the right person handling their campaign. I agree with your statement that it "has little to do with technology and everything to do with customer service (or potential-customer service), both listening and reacting" and would also like to suggest that it goes a long way in developing the know, like and trust factor as well. I think we can all agree that social media marketing can be of tremendous benefit to brick and mortar businesses and from your post it appears H&R Block has the right person handling their campaign. I agree with your statement that it “has little to do with technology and everything to do with customer service (or potential-customer service), both listening and reacting” and would also like to suggest that it goes a long way in developing the know, like and trust factor as well.

]]> By: Jeff Harrison http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/comment-page-1/#comment-219031 Jeff Harrison Tue, 05 Apr 2011 20:10:17 +0000 http://www.providentpartners.net/blog/index.php/2008/04/15/taxes-and-twitter-a-great-combination-for-hr-block/#comment-219031 Quick responses on Twitter may be tedious but can pay off big for a company trying to name brand. I think you have definitely the right approach because social media is going to be huge in marketing campaigns in the next few years. All the best with H&R Block. Jeff Harrison Website: <a href="http://voiceoverjobs.org" rel="nofollow">Voice Over</a> Quick responses on Twitter may be tedious but can pay off big for a company trying to name brand. I think you have definitely the right approach because social media is going to be huge in marketing campaigns in the next few years. All the best with H&R Block.

Jeff Harrison
Website: Voice Over

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