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The Marketing Edge, one of the longest running marketing and public relations podcasts.
Host Albert Maruggi weaves his 25 years of marketing and PR experience across business, technology and national public affairs in interviews with newsmakers, authors and business leaders.
Maruggi is a frequent speaker and conducts workshop sessions on new media. For more information or to discuss your business challenges and goals, e-mail him.
Plenty of attention is given to participating in blogs, join the conversation, be open, be authentic, yada yada yada. The early adopters have tested the social media space with ample case studies for dozens of new books and information for panel discussions.
The hidden winners in the blogosphere who get a fraction of the fanfare are market researchers. This podcast is dedicated to the corporate executives who are skeptics of joining the conversation, but as you’ll hear here, have considerable reason to at least listen to it, it being first the podcast and then the thousands of conversations taking place on the web daily.
Look at just one segment of commentary and social media, www.tripadvisor.com, they have more than 10 million reviews of hotels. Forrester research shows that 36 percent of travelers look at reviews and of them, 73 percent report the reviews affect their choices. More from an article in the Philadelphia Inquirer – It’s just the tip of the iceberg known as the blogosphere, but in reality is a bunch of people talking just like they do at parties, conference rooms, or ball games. The only difference is online, you can listen in on them.
This podcast is the second and concluding episode of a conversation with Umbria founder Howard Kaushansky. Umbria, at www.umbrialistens.com is one of a handful of companies that provide detailed insights into what people are taking about in blogs, and reviewers’ comments on the web and to a great extent who is saying it.
The bottom line is this
1) There are millions of comments being made on the web about nearly every industry or profession.
2) Even if your company has no intention of starting a blog, the comments that exist can provide significant insight into your company, your competitors, and your market.
3) Blogs and social media is not just a playground of the younger generation, middle age baby boomers use social media, blogs, and travel sites just as much as the 18 -24 year old set.
On another note, Marketing Edge listener Alison Coffey is the winner of the Join the Conversation book drawing. Our next book is Paul Gillin’s The New Influencers. To throw your name in the drawing send me an email at marketingedge@providentpartners.net with the words New Influencers in the subject line.
As you know social media is about sharing. Marketers are dying to figure out ways to match the ability to share with honest feedback. I think we figured this out in this video. Watch carefully how the first person, despite their inital reaction to the product encourages the next person to try it. I personally took on this project to see if Listerine would appeal to kids. These are first and second graders who just so happen to be getting ready for their first day of school. In the spirit of giving, I trust it gives you a smile.
The hollering in the background is mom making pancakes. Happy Holidays from everyone at Provident Partners. Remember every comment on this blog results in Provident Partners giving a food item to a St. Paul, Minneosta food shelter.
Jeremiah Owyang, senior analyst for Forrester and author of the well-read Web Strategist blog, is our guest on the Marketing Edge. You know, as of this posting, he is at the top of the Tweeterboard, a ranking of influencers using the microblogging platform Twitter.
In this podcast, we touch upon his big three trends to look for in 2008 and the following items:
-Social media is like jazz: don’t ask, just listen. He explains it better than I can write about it.
-The corporate structure needs to become more flexible if social media is to gain greater status. Owyang believes 2008 will see a rise in the job function of community manager in large companies.
With more than 3,000 followers and friends on Twitter and Facebook, do you wonder how he juggles his day? First rule: Get up early.
We also get into one of my key themes about social media: It’s making companies incorporate some of the best practices of political and grassroots organizations. Listen, be responsive, be sensitive, seek consensus, build your base — those are just a few. Platforms like Twitter help facilitate the movement of people and opinions that give life to ideas. This is the essence of the political democratic process.
As corporations seek a greater understanding of social media, the social graph will play an important role. This is another Owyang prediction for 2008.
Wouldn’t it be great if you didn’t have to invite all your friends to join you on some other social network? Owyang predicts the expansion of widget networks and with it the expansion of the use of social media in 2008.
Lastly, I promised Jeremiah I’d post a link to one of my favorite places in San Francisco, the Buena Vista, home of the Irish Coffee.
Share your comments on this post. For each comment posted, Provident Partners gives a food item to a St. Paul food shelter.
Last call for the drawing of the book “Join the Conversation” by Joseph Jaffe. Send an e-mail to marketingedge@providentpartners.net and we will include you in the drawing. The winner gets a copy of the book with my comments in the margins; it’s our way of continuing the conversation. Get your e-mail in by midnight on Dec. 19.
Video use on the Web is much more than a two-minute case study or a talking head from a presentation. The numbers from an eMarketer report this summer show 86 percent of U.S. Internet users will consume online video by 2011, up from 62 percent last year — that’s 114 million people who watched video online in 2006.
Whether it’s purchasing video online from iTunes, consuming viral video from YouTube, or taking in the growing number of high-end video channels like Cigar Cinema, there are as many varieties of video technologies as there are videos on the ‘Net.
Brightcove has been a video player (and literally a player for videos) and hosting service that I have used for nearly two years. Its technology is elegant. Brightcove gave a little tremor to the user community a couple of weeks ago when it announced changes to its consumer accounts, which, as of Dec. 18, will no longer be accepting uploads to consumer or personal accounts. Instead, Brightcove is putting great emphasis on its network and platform accounts and its ad network.
In this podcast Adam Berrey, senior vice president of marketing and strategy for Brightcove, highlights how businesses can still use Brightcove’s sophisticated platform and Web-based production tools called Brightcove Console. Here’s the official Brightcove announcement.
What is striking to me is how many different ways video is being used on the Web; some technologies offer overlapping capabilities, and others are focused on a specific niche. Here are just a few examples:
Brightcove: video hosting platform with an excellent player. CBS News, the Wall Street Journal, Discovery Channel, GM and Dupont are just a few of the companies using Brightcove.
vSocial: video hosting platform used in many user-generated social media campaigns. In addition to large companies, vSocial has many options for small businesses. Examples: Amateur Golf, sponsored by Titleist, and Volleyball.com.
Blip.tv: a platform for a new kind of video show. These are a variety of comedy, drama, news and other genres that are gaining a new audience. It’s a proving ground that television can not provide. For the right company, it can be a place to explore the creative horizons of your brand.
Proclaim: a presentation platform that lets users have a presenter’s video in a portion of the screen while also showing video clips, images, PowerPoint slides and more. It can host live or recorded webcasts and is best-suited for business presentation-style videos. Here’s a sample of what it looks like. (FYI: We do communications consulting for this company and use this product regularly.)
Oovoo.com: a video conferencing platform with multiple screens that can be shared and viewed simultaneously
Seesmic.com: a tool designed for video conversations. Seesmic lets users quickly record or upload videos and reply to conversations others have started. The site is currently a “pre-alpha” release, so it’s very early in the development process, and the exclusive access has the blogging community a-buzz.
It’s a bit like me choosing ice cream: I have a few favorites, and some flavors are right for a certain mood, but most any ice cream is good to me.
Videos on the Web are as common as Web sites, if you include all user-generated and professionally produced content. Test these leading technologies now. Evaluate which parts of your company’s message are be suited for video. Then: Lights, camera, action.
The following is a conversation between Al Social and Darrin Marketer, their names have been changed to protect the innocent; they are both avid Twitter users with two very different perspectives on the platform. We invite you to interrupt them with your comments.
Al Social – Twitter has done so much to enrich my life.
Darrin Marketer – yeah me too
Al Social – This summer I kept in touch with the family while kayaking the Fjords of Norway, imagine that texting from my phone to post to a blog, website and mobile while in the water.
Darrin Marketer – Yeah, I saved 20% off a computer on Dell outlet
Darrin Marketer – it’s the greatest freakin’ opt-in Ad server on the planet, these people are agreeing to follow companies just to get essentially ads pushed at them. I’ve got plenty of clients using twitter to hawk their stuff and getting people to agree to get it.
Al Social – no dude, it’s not about ads it’s about idea exchange. You are just gaming the system. It’s all about the collective of people to advance change.
Darrin Marketer – yeah right, ok I got an idea, let’s get people to follow some company that pushes the latest super bargains for that week, what’s wrong with that? It’s all about me baby, all about me.
Al Social – No no, it’s a snapshot at people’s life is not a bazaar.
Darrin Marketer – that’s where you are wrong my friend, life is a bazaar, and everyone is trying to scrap a piece of turf, a piece of attention. Twitter is just another way to pull the spotlight over to you and there is nothing wrong with that. Oh and your boy Santa Cause, he’s helping promote business, so my friend you just proved my point.
Al Social – Well you are surely not being creative, you’re slapping an old model over a new way of connecting. That’s going to ruin it.
What do you think? Is twitter an opt-in ad server, a social hang out, or both?
I have to comment about Twitter, the micro-blogging tool at www.twitter.com. It is like instant messaging to those whom you are following and who follow you, plus your messages post to your page on the Twitter Web site. You can follow hundreds of people you’ve never met. It’s possible to share a subset of followers with others, but it is unlikely two people will have the exact same set of followers. The messages are usually fast and furious and can be disjointed because not every one has the exact same circle of followers.
Twitter’s prompt for your input is “What are you doing now?” The reason I detail this is to underscore the socialness in this particular platform. Twitter has two unique attributes:
1) it is about the now – quick flashes of ideas, reactions, questions and statements, and
2) it can have a very diverse group of people following each other – it’s less about groups of like-minded “friends” and more about sampling the snapshots of individuals’ lives.
This weekend a well-respected blogger, Marc Orchant, passed away. I read this as I was working and occasionally catching Twitter messages (known as “tweets”). At first I was taken by surprise because this harsh dose of reality is not something you’d expect to see. Then others who where among the people I follow paid their respects to Marc I was aware of Marc’s work on Blognation, but did not know him. I read that he and I were of the same generation. . I said a prayer for his family and friends. That’s when I started to think about “What are you doing now?”
This news caught my attention as I learned Marc has a family, and I reflected about when my mother died. I was 12; she was 41. Another tweet appeared. It was someone going to a party. Another tweet about some social media report, then another tweet about Orchant, and another about some new video platform.
Here I sat, observing exactly what micro-blogging and “What are you doing now?” is truly all about. These unique characteristics of Twitter give a snapshot of life, with a bit more detail in the image. It was like looking out of my grandmother’s apartment building in the Bronx when I was growing up right after my mother died. All around me, regular stuff was going on, just like you can overhear the conversations – a guy buys a newspaper, someone is yelling at the driver of a double-parked car, the elevated train rattles the windows – and for me at that pivotal moment in time, nothing was regular.
This was my first experience online with real-life stuff, not just a discussion of blogging or using video or some conference. It hit home that this forum, Twitter, and other forms of social media are different than most communications media that have come before.
This is not some place to hoist a billboard and pitch your wares. It is a place of ideas, for sure, but equally of emotions. It is a place of lives and, now I can see, a place of memories. Social media is first a people place. Marc, your leadership in this special place will be remembered.
The marketing buzz word in 2007 is community. Marketers are trying to plug into, tap into or leverage these social network communities for their companies’ benefit. Not quite sure that’s the right approach here. Communities can’t be leveraged (one step away from manipulated in my dictionary) to your advantage, that’s old model selling in an environment that essentially rejects being sold to.
Chris Brogan makes a good point about power and the social media tools available for the individual to increase their personal power. http://chrisbrogan.com/social-media-as-personal-power/. I believe marketers should view the growth in these powers not as a function of tapping into, but as an environment to participate in. The verbs I used above, tap, plug, and leverage all involve in varying degrees to take from. It’s best to approach this as something to engage in, join, and contribute to. Subtle difference that will enhance the participation for any marketer evaluating what social media means to their company. I also commented to Brogan’s post.
Jeremiah Owyang of Forrester, Seth Godin author of Meatball Sundae, and Steve Mann head of social media for SAP doing a webcast at noon central today. http://tinyurl.com/yutq4b I’ll live blog it here. Just the highlights please, OK
Owyang outline to consider and approach social media POST = People, Objective, Strategy, and Technology. Bottom line point – think it through for the long term. Jeremiah’s blog is http://www.web-strategist.com/blog/
Mann – excellent point about the correllation between those who engage in the community or your discussion early will be more likely to convert as the sales cycle moves forward.
Godin – Classic Godin line, you can’t be like that brother-in-law life insurance salesman at parties who only goes to hit you up for insurance. Remember that this holiday season.
Owyang refers to Lego community to embrace customers to help build new products http://mindstorms.lego.com/eng/community/default.asp – He is very clear that this is not about giving away product ideas, no it’s about getting product ideas. And the pay off for them is to be a part of an inside group that then become advocates. Passion is the result of asking for opinions (that last one is my line, so if you don’t like it don’t blame Jeremiah)
Mann makes excellent point again – not every conversation is going to be positive or rosey. However, there can be positive that comes from that, whether its improvement to the product or customer service. It is so refreshing to here someone like Steve who answers to a corporate structure speak like this. It is both a reflection on him as a leader and on the management of SAP.
Godin – Social media is not for every company. I have said this for awhile (listen to Great Blog Debate November 2006) The issue for me is that some companies need to evolve into social media as opposed to “Using Social Media to Grow Your Business” which is the title of this webcast.
You gotta love this one from Owyang – An eye opener ready?
So it used to be that sales managers would take a win/loss report and marketers would pull out the wins to put in their communications. Enter social media, and buyers are taking about the every same things that are in your win/loss reports in the open. Agh! imagine that. Now what?
Lastly the panel was asked in a couple of words what advice would you give to companies about considering social media (I paraphrasing here on the question) And they said
Owyang – Let Go
Mann – Evolution not revolution
Godin – Be remarkable
Anyone commenting on this post we’ll have a drawing for Seth’s new book Meatball Sundae, Those of you who don’t feel lucky can get it here http://www.squidoo.com/meatballsundae
This week I attended the Society for New Communications Research conference in Boston. It was inspiring to see how some companies are working within the parameters and cultures of social media. They are flexible enough to bend their business perspective to accommodate the participatory aspects of the specific social platform they chose.
For example, Dell Outlet was one of several featured case studies. They have a profile on the microblogging site Twitter where they send tweets (short, 140-character messages on Twitter) about Dell super promotions, which are constantly changing. There are 379 people following Dell Outlet, looking to capture their next big bargain.
Immediately upon hearing this, I got the idea for creating a profile on Twitter called Santa Cause. Santa Cause will share with holiday gift buyers links to retailers who also provide a portion of their revenues to charities. See, it’s a gift that gives twice.
The elves at Provident Partners — Kirsten, Mike and me — will be tweeting away till Dec. 24. We also invite your help in this spur of the moment social media experiment. So if you know of retailers that give a portion of their revenues to charities, put their link in the comment section on this post and one of the elves will get it to Santa Cause to tweet.
Or if you are on Twitter, send a direct message to Santa Cause with the link, and tweet your followers to keep an eye on Santa Cause.
Here is a quick sample of a few of the list items. You can find a running list of Santa Cause’s Twitter posts at Santa Cause Twitter HQ.
–”Buy a gorgeous, green glass paperweight and 50 cups of food will be donated http://tinyurl.com/2bdab6”
–”Buy your doggie some treats for the holidays, with the proceeds going to St. Jude Children’s Research Hospital http://tinyurl.com/ypn9yq ”
–”Oh Mama Cause I just found a good place to stuff my bag for the big ride. http://tinyurl.com/33c4bk It’s part of GreaterGood Network stores”
Why? As a father of five, I speak from experience:
1) There never really is a good time. You can wait till you have enough money, till you think you are in the right job or house, but really, the right time never comes. So if you want ‘em, get busy.
2) The first child is always nerve-racking. From the first ultrasound to the child’s first steps, everything is a big deal, full of uncertainty and doubt.
3) As things progress, and if you are fortunate enough, you may have another. The entire process is a bit easier but still intimidating, which leads to a greater appreciation for parenting — and your children.
Segue to the Coca-Cola and Mentos videos that entertain millions on the Web. It’s a fascination with seeing common things behave uncommonly. It is the quirky progression that draws you into these video vignettes created by eepybird productions. These guys are actors, not marketers. Their approach to life is to engage people in what they are doing. Hmmm — that’s a good thing.
Big companies with iconic brands like Coke are extremely protective, and rightly so. After all, getting involved in any form of social media is not child’s play. It can seem more like playing in traffic, and every parent is nervous about their kids crossing the street.
Luckily, there are rules. Last night at the Society for New Communications Research dinner, I had a conversation with a senior executive from the Coca-Cola Company. I came to these conclusions about entering social media for corporate marketers:
1) Social media is a playground of ideas, with plenty of ways to stay safe.
2) Observe the way consumers interact with your brand. The more fun they have with it, the greater the reason you should be a conduit for them to share it with others.
3) Creativity is the art of discovering where the playground ends and the street begins.
Stay tuned to Coke. They will be coming out with another element of the social media in their virtual world playground real soon.
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